Business Architect

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Date: May 20, 2023

Location: Toronto, ON, CA, M5G 2L5

Company: Innovapost

Requisition Number: 1963 

Province: Ontario (CA-ON) 

Country: Canada (CA) 

Employment Type: Permanent



Who are we?

We are the technology arm of the Canada Post Group of Companies which includes Canada Post, Purolator, and SCI. Innovapost provides client-specific Information Technology (IT), Information Systems (IS), and business solution services exclusively within the Group and helps them deliver innovative solutions and value to Canadians. Our work transforms operations and modernizes business to meet the demands of the evolving mail, courier, and logistics industries. By joining us you will be able to make a positive impact on how every Canadian sends and receives their packages and mail. Next time you see your neighbour picking up their mail and receiving a package, you will be able to say, “you’re welcome!”


Why join us?

Continuous improvement; a focus on Diversity, Inclusion and Belonging; Environmental and Social Governance; and an investment in a hybrid workplace are just a few of the feathers in our cap. We were also awarded IT World Canada’s 2022 Digital Transformation Award for Large Public Sector organizations. As technology evolves, we believe in providing our high-performing workforce with the skills of tomorrow through continuous learning and career growth. Offering access to learning platforms like Degreed, LinkedIn Leaning, Microsoft Enterprise Skills – as well as a Leadership Developmental Program – Innovapost enables you to connect learning with skills and map your skills to open opportunities within the company.


What will you be responsible for?

The successful candidate will be expected to contribute fully as a hands-on Business Architect and be able to leverage your knowledge in defining and helping to bridge the gap between business and technology

  • Evaluate the impact of key investments on the business capabilities of the organization through key views that describe the organization
  • Steward business ideas and investments through the planning phases of the idea and evaluate the strategic importance, priority and impact of the investment
  • Describe the primary business functions of the enterprise from the perspectives of the customer, shipper and business management.
  • Define the set of strategic, core and support processes that transcend functional and organizational boundaries; identify and describe external entities such as customers, shippers, and external systems that interact with the business; and describe which people, resources and controls are involved in the processes.
  • Capture the relationships among value streams, capabilities and business units, the decomposition of those business units into subunits, and the internal or external management of those units.
  • Develop a business architecture strategy based on a situational awareness of various business scenarios and motivations.
  • Apply a structured business architecture approach and methodology for capturing the key views of the enterprise.

Other Responsibilities

  • Capture the tactical and strategic enterprise goals that provide traceability through the organization and are mapped to metrics that provide ongoing governance.
  • Define the data shared across the enterprise and the relationships between those data.
  • Accountable for a specific LOB, business pillar or multiple segments, and high level of complexity and attributes
  • Recognized as top level expert with significant in-depth and/or breadth of expertise in their in a complex field and knowledge of broader related areas
  • Senior specialist providing advisory services to executives, business leaders and governs the requirements for own work
  • Integrates knowledge of the enterprise function’s or business segment’s overarching strategy in leading programs and projects within one or more areas of expertise
  • Engages stakeholders to take action; Serves as a source of expert advice, influences change; frames information in a broader organizational context
  • Provides leadership guidance, makes recommendations and collaborates with business to ensure solutions meets the business needs on a complex project or program
  • Identifies and leads problem resolution for project/program complex requirements related issues at all levels

What skills you need for this role to be yours?

  • 10+ years of experience in client management  and leading a business sub domain.
  • Strong communication and facilitation skills, ability to influence
  • Critical thinking, problem solving and analytical skills.
  • Strong stakeholder management skills, with the ability to build relationships as well as managing and resolving conflict
  • Experience working with complex and cross-functional IT projects
  • Experience modeling business processes using a variety of tools and techniques
  • 7+ years Agile IT experience
  • Strategy, Roadmap, and Planning skills
  • Extensive experience planning and deploying both business and IT initiatives
  • Strong situational analysis and decision making abilities

Additional Skills that set you apart?


  • Experience working in a fast-paced environment
  • Digital enterprise transformation
  • Business knowledge and experience in Supply Chain, Mobile, Martech, and Cloud technologies
  • Has practiced Customer-centric design frameworks such as Design Thinking, Design Sprints, Journey Mapping


  • Academic : university degree in business or information systems or equivalent experience or combination thereof (required),
  • Graduate degree in Business Administration (MBA)(Asset)
  • Certifications: Certified business analysis professional (CBAP) (Asset), BABOK (Asset), ITIL foundations (Asset), Project
  • Management Professional (PMP), TOGAF certification (Asset)


What do we value?

At Innovapost, we believe in being:

  • Courageous – doing the right thing
  • INNOvative – leading with a visionary mindset
  • Inclusive – listening without judgement and challenging biases
  • Inspirational – having a positive attitude, interest, and accountability
  • Curious – being inquisitive to learn continuously


We also believe in thinking and acting as one team, having mutual respect, having an inherent bias for action, continuously improving and INNOvating, and trusting others to play their roles.


Diversity, Inclusion & Belonging at Innovapost

We value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success. We encourage applications from women, Indigenous people, persons with disabilities and visible minorities.



Innovapost is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Innovapost regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.


The work we do at Innovapost impacts every Canadian. To work with us, you must be eligible to obtain a Canada Post Reliability Security Clearance.

Good luck! We look forward to hearing from you!