Project Manager/Scrum Master

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Date: Jan 6, 2023

Location: Ottawa, ON, CA, K2K 3N5

Company: Innovapost

Who is Innovapost?

Great question! We are the technology arm of the Canada Post Group of companies. This includes Canada Post, Purolator, and SCI. By joining us you will be able to make a positive impact on how every Canadian deliver and receives their packages and mail. Next time you see your neighbor picking up their mail and receiving a package, you will be able to say “you’re welcome!”

Why join Innovapost?

As Technology evolves constantly, we invest in our High Performing Workforce with the Skills of Tomorrow through continuous learning and career growth within Innovapost, including access to LinkedIn Leaning, the new Degreed capability and a Leadership Developmental Program. We invest in Diversity, Inclusion and Belonging, and provide continuous employee engagement to grow our business together.      

What role you will play?

Reporting to the Business Solution Delivery (“BSD”) IT Partner, the Scrum Master helps ensure agile ceremonies are followed and provide the coaching needed to support not only the core team, but the surrounding teams with the insights and awareness they need to effectively engage with the Agile team. This individual keeps the team moving smoothly while trying new ways to increase velocity and team productivity. The Scrum Master looks ahead to identify risks, dependencies, and impediments, leading the team and business in finding a solution, actively escalating when needed to ensure resolution. He/she keeps a pulse on needs and insights from stakeholders and other initiatives, regularly communicating status, changes in direction, and relevant metrics to avoid misalignment and roadblocks.  The Scrum Master will also be responsible to fulfill aspects of project management and human resource management activities.

What you'll be responsible for? (Apart from Innovating)

  • Facilitate agile ceremonies/meetings and support the team’s needs in order to maximize productivity
    • Establish the team and communicate roles and responsibilities
    • Set up and facilitate iteration planning, daily scrum or stand-ups, demo, and retrospective meetings
    • Enforce scrum values, principles, and practices and ensure development team is adhering to agile principles and practices
    • Create a baseline of cost and schedule according to the initial story backlog
    • Monitor the flow of work and keep track of performance on a daily basis
    • Integrate and manage the definition of Done
    • Partner with the BSD IT Partner, BSD Lead and Product Owner to understand the impact of scope change on cost/schedule estimates
    • Facilitate team estimates and improving throughput
    • Ensure the team is fully functional and productive
    • Responsible of the creation of release plans and burn up/down charts

Other Responsibilities

  • Lend support to whatever part of the initiative needs assistance at a certain time
  • Project management activities such as (but not limited to):
    • Financial management including forecasting, proposal creation, etc…
    • Human resource / capacity forecasting
    • Onboarding/offboarding of new employees and or contractors
    • Projects status tracking and reporting
    • Project risk and issue management
  • Team leadership responsibilities such as (but not limited to):
    • Goal setting
    • Appraisals and calibration
    • Time and vacation approvals


  • Protect the team and remove blockers or impediments that hinder work progress
    • Identify and address risks
    • Move current sprint tasks forward
    • Take ownership of issue resolution
    • Shield team from external interferences
  • Collaborate with the IT PMO to ensure compliance with project methodology, processes, tools and standards
  • Actively participate to the success of the initiative as a team member

Other Tasks

  • Coach team on the Agile methodology and help them improve on the required soft skills
    • Key advisor and coach to the BSD leadership team and Product Owner
    • Coach team on process
    • Promote continuous improvement/experiments
    • Motivate and serve the team where needed
    • Monitor and help improve team dynamics
    • Foster high collaboration and communication among team
    • Act as the glue that holds the team together

What does it take for this role to be yours?

  • Experience of contributing to the success of a range of midsize-to-large initiatives with above-average levels of complexity and business criticality
  • Experience as a Scrum Master where scrum principles, practices, and theory were diligently applied
  • Experience in Project management
  • Strong coaching / development / leadership capability and experience
  • Facilitate and encourage collaboration and work as one team
  • Encourage agile approaches and ability to iterate to create innovation
  • Ability to navigate through uncertainty and lead change within the organization
  • Project Management: experienced in managing projects/programs; comprehensive knowledge of project/program management Agile methodologies and tools.
  • Financial Management: strong understanding of key concepts of financial processes such as budgeting, financial modeling,
  • Delivery methodology: experience in agile / scrum / iterative development

Additional skills that sets you apart:

Business case development etc.

Education and certification

  • Academic : Post-secondary degree or higher in Engineering, Technology or related field (required), degree in Business Administration (MBA) (Asset)
  • Certifications : Scrum Master, PMP (nice to have), ITIL foundations (nice to have)

Diversity, Inclusion and Belonging at Innovapost

We value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success because this matters to all communities and customers we serve. We encourage applications from women, Indigenous People, persons with disabilities and visible minorities. 


Innovapost is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Innovapost regarding a job opportunity, please advise if you have any restrictions that need to be accommodated.  All information received in relation to accommodation will be kept confidential. 

The work we do at Innovapost impacts every Canadian. To work with us, you must be eligible to obtain a Canada Post Reliability Security Clearance. 
Good luck! We are looking forward to meeting you, but unfortunately, we will not be able to meet all of you! 



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