IT Operations Specialist

Apply now »

Date: Aug 25, 2023

Location: Ottawa, ON, CA, K2K 3N5 Ottawa, ON, CA, K2K 2W2

Company: Innovapost

Requisition Number: 2927 

Province: Ontario (CA-ON) 

Country: Canada (CA) 

Employment Type: Regular 

Job Level: L1 



Who are we?

We are the technology arm of the Canada Post Group of Companies which includes Canada Post, Purolator, and SCI. Innovapost provides client-specific Information Technology (IT), Information Systems (IS), and business solution services exclusively within the Group and helps them deliver innovative solutions and value to Canadians. Our work transforms operations and modernizes business to meet the demands of the evolving mail, courier, and logistics industries. By joining us you will be able to make a positive impact on how every Canadian sends and receives their packages and mail. Next time you see your neighbour picking up their mail and receiving a package, you will be able to say, “you’re welcome!”


Why join us?

Continuous improvement; a focus on Diversity, Inclusion and Belonging; Environmental and Social Governance; and an investment in a hybrid workplace are just a few of the feathers in our cap. We were also awarded IT World Canada’s 2022 Digital Transformation Award for Large Public Sector organizations. As technology evolves, we believe in providing our high-performing workforce with the skills of tomorrow through continuous learning and career growth. Offering access to learning platforms like Degreed, LinkedIn Learning, Microsoft Enterprise Skills – as well as a Leadership Developmental Program – Innovapost enables you to connect learning with skills and map your skills to open opportunities within the company.


What role will you play?

As part of the IT Operations team, the IT Operations Specialist is in charge of implementing activities of the operations center including infrastructure, security and application support, problem/incident triage activities, scheduling and management of pre-production and production environment. This individual delivers predictable IT services to support operating environment, including applications, server, network, storage and other. The IT Operations Specialist also contributes to implement improvements that reduce support costs and optimize performance.

What you'll be responsible for:

· Contribute as a member of the IT Operations team to succeed to its mission which is to manage day-to-day operations to ensure stability, reliability and availability of applications, infrastructure and services for the business

· Production Management of IT Operations (24/7) activities, including but not limited to the following:

  • First level support (app, infrastructure & security) initial triage, including vendor/partner co-ordination
  • Maintenance and operation of applications and services
  • Operational reporting and dashboarding
  • Production deployments and post deployment validation
  • Incident management- troubleshooting and issue resolution
  • Monitoring, scheduling and batch processing

· Event management, correlation and predictive analysis

· Diagnosis and resolution of complex problems to determine root cause

· Capacity and performance management

· Environment management of pre-production and production

  • Manage database performance; performs data purging, archiving, database re-orgs
  • Design and implement backup and recovery policies and procedures

· Develop and maintain operational documentation, standards and processes (including standard build, version control and migration processes)

· Maintain technical stability of environments through proactive and automated monitoring, performance tuning, capacity management

· Maintain inter-system connectivity, middleware communication and technical interfaces

· Contribute to implementing improvements for the operating environment (automation, etc.)

· Handle on-call assignments as required

What does it take for this role to be yours?

· Experience supporting applications, environments and infrastructure in an enterprise class production environment

· Good communications, negotiation and facilitation skills

· Troubleshooting and analytical skills

· Experience with or working knowledge of applications, products and technologies for example:

  • Databases – Oracle, SQL server, DB2, Informix, Cassandra, Postgres, MySQL, etc.
  • Application suite technologies- WebLogic, Tomcat,.Net, Java, SAS, and SAP, etc.
  • Integration technologies - Datapower, Java Caps, Fuse, JScape, Biztalk, SOA Suite, MQ, and MQTT, etc.
  • Network technologies – WAN/LAN, enterprise voice and call center
  • Server technologies and consoles – Linux, Solaris, Windows, Vipr and Intrascope, etc.

Additional skills that set you apart:

Education and certification:

· Relevant experience, or equivalent education in Information Technology

What do we value?

At Innovapost, we believe in being:

  • Courageous – doing the right thing
  • INNOvative – leading with a visionary mindset
  • Inclusive – listening without judgement and challenging biases
  • Inspirational – having a positive attitude, interest, and accountability
  • Curious – being inquisitive to learn continuously


We also believe in thinking and acting as one team, having mutual respect, having an inherent bias for action, continuously improving and INNOvating, and trusting others to play their roles.


Diversity, Inclusion & Belonging at Innovapost

We value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success. We encourage applications from women, Indigenous people, persons with disabilities and visible minorities.



Innovapost is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Innovapost regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.


The work we do at Innovapost impacts every Canadian. To work with us, you must be eligible to obtain a Canada Post Reliability Security Clearance.

Good luck! We look forward to hearing from you!