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Business Architect

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Date: Apr 5, 2021

Location: Ottawa, ON, CA, K2K 3N5

Company: Innovapost

Who is Innovapost

Great question! We are the technology arm of the Canada Post Group of companies. This includes Canada Post, Purolator, and SCI. By joining us you will be able to make a positive impact on how every Canadian delivers and receives their packages and mail. Next time you see your neighbor picking up their mail and receiving a package, you will be able to say “you’re welcome!”

What Role will you play?

Reporting to the Business Domain Architect (“BDA”), the Business Architect develops a view of business capabilities (organization, processes, products, services, tools, technologies) required to deliver against the business requirements. The Business Architect has a deep knowledge of the business domain that she/he supports and acts as a bridge between business needs and IT solutions. The Business Architect can also support the BDA by creating future state business capability models and business value chain models to clarify business needs and expectations. The Business Architect collaborates with the Business Solution Delivery team (“BSD”) and related technical resources to analyze, define, validate and document business requirements. The Business Architect understands the needs of multiple stakeholders and facilitates the negotiation of requirements amongst multiple stakeholders.

This position is within the Retail area within CCMO

What will you be responsible for? (Apart from innovating)

  • Mentor and coach less experienced Business Analyst team members in carrying out business analysis related activities, and coordinate and delegate tasks as required
  • Define and utilize relevant business analysis and business architecture techniques and methodologies to perform solution analysis and design, this could include but is not limited to:
  • Develop domain specific roadmaps working closely with Enterprise Architecture (capability mapping methodology)
  • Requirements management (requirements traceability, baselining, etc.)
  • Industry analysis (benchmark studies, SWOT, etc.)
  • Requirements elicitation (prototyping, reverse engineering, focus groups, interviews, etc.)
  • Requirements analysis such as analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, writing specifications (process modeling, organization modeling, use cases, etc.)
  • Solution assessment and validation (IT Reviews, Feasibility Assessments, support of the user acceptance testing, defect and issue reporting, etc.)
  • Drive the definition, design, optimization, improvement, and approved changes to new and existing business processes and IT solutions via development of business and functional requirements
  • Identify the current and future-state business processes
  • Help the business stakeholders envision the future and how their work will need to be road mapped and prioritized to support the future
  • Determine operational objectives by studying critical business functions (“CBFs”), gathering information, evaluating output requirements and formats
  • Provide continuous improvement services to improve existing business processes and inform the Business Solution Delivery leadership team of potential continuous improvement opportunities
  • Manage process conformance and compliance as appropriate (e.g. PCI)
  • Support change management activities as appropriate
  • Prepare technical reports by collecting, analyzing, and summarizing information and trends
  • Support the BDA by providing business insight for the development of strategic solutions aligned to architecture, standards, principles and best practices

What skills you need for this role to be yours

  • Experience in a business analyst role and / or in other relevant roles within IT
  • Client Management : Experienced in effectively interacting and communicating with business teams; can consolidate business requirements and translate them into IT deliverables
  • Business architecture ; Experience in capability mapping to ensure tactical and strategic business goals are addressed
  • Business analysis: familiar with business engineering system concepts and principles as well as complex modeling techniques, able to align business unit sub-processes to enterprise business processes and able to lead functional requirement walk through and quality reviews
  • Value management : can identify the effectiveness and completeness of business and technology strategies and ensure alignment with IT and other applicable cross-organization strategies
  • Understands principles of iterative development, and able to document business requirements as Agile user stories
  • Domain knowledge: deep knowledge of business context and mode of operations

Additional Skills that set you apart

  • 8 -10 year’s experience in contributing to the success of a range of small-to-medium initiatives with escalating levels of complexity and business criticality
  • Adaptable to change
  • Excellent understanding of business context and mode of operations
  • Proven ability to identify, formalize, and problem solve business needs
  • Exceptional interpersonal skills in areas such as teamwork, facilitation and negotiation
  • Mature perspective on architecture principles and frameworks


Achievement & Results Focus
Customer Focus
Technical Knowledge


  • Academic: university degree in business or information systems or equivalent experience or combination thereof (required), Graduate degree in Business Administration (MBA)(Asset)
  • Certifications: Certified business analysis professional (CBAP) (Asset), BABOK (Asset), ITIL foundations (Asset), Project Management Professional (PMP) (Asset), TOGAF certification (Asset)

The work we do at Innovapost impacts every Canadian. To work with us, you must be eligible to obtain a Canada Post Reliability Security Clearance.

Good luck! We are looking forward to meeting you, but unfortunately, we will not be able to meet all of you!