Business Analyst

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Date: Sep 14, 2023

Location: Ottawa, ON, CA, K2K 3N5

Company: Innovapost

Requisition Number: 2955 

Province: Ontario (CA-ON) 

Country: Canada (CA) 

Employment Type: Regular 

Job Level: L3 



Who are we?

We are the technology arm of the Canada Post Group of Companies which includes Canada Post, Purolator, and SCI. Innovapost provides client-specific Information Technology (IT), Information Systems (IS), and business solution services exclusively within the Group and helps them deliver innovative solutions and value to Canadians. Our work transforms operations and modernizes business to meet the demands of the evolving mail, courier, and logistics industries. By joining us you will be able to make a positive impact on how every Canadian sends and receives their packages and mail. Next time you see your neighbour picking up their mail and receiving a package, you will be able to say, “you’re welcome!”


Why join us?

Continuous improvement; a focus on Diversity, Inclusion and Belonging; Environmental and Social Governance; and an investment in a hybrid workplace are just a few of the feathers in our cap. We were also awarded IT World Canada’s 2022 Digital Transformation Award for Large Public Sector organizations. As technology evolves, we believe in providing our high-performing workforce with the skills of tomorrow through continuous learning and career growth. Offering access to learning platforms like Degreed, LinkedIn Learning, Microsoft Enterprise Skills – as well as a Leadership Developmental Program – Innovapost enables you to connect learning with skills and map your skills to open opportunities within the company.


What role will you play?

The Business Analyst (“BA”) collaborates with the Business Solution Delivery team (“BSD”) and related technical resources to analyze, define, validate and document business requirements in an agile way. The Business Analyst understands the needs of multiple stakeholders and facilitates the negotiation of requirements amongst multiple stakeholders. The BA bridges the needs of the business partners with the use of IT and identify options for designing and improving business systems. This individual understands business processes, process analysis/management, and their related IT requirements.

What you'll be responsible for:

  • Define and utilize relevant business analysis techniques and methodologies to perform solution analysis and design, including, requirements management, requirements elicitation, requirements analysis , process modeling, organization modeling, support of user acceptance testing, defect and issue reporting and development of test cases based on user stories.

  • Drive the definition, optimization, improvement, and approved changes to new and existing business processes and IT

  • Help the business stakeholders envision the future and how their work will need to change to support the future

  • Manage process conformance and compliance as appropriate (e.g. PCI)

  • Prepare technical reports by collecting, analyzing, and summarizing information and trends

  • Development of functional designs or detailed user stories

What does it take for this role to be yours?

  • Minimum of 5 years of experience in a Business Analyst or similar role

  • Client management: Experienced in effectively interacting and communicating with business teams; can consolidate business requirements and translate them into IT deliverables (user stories, diagrams, etc.).

  • Business analysis: familiar with complex modeling techniques and able to lead functional requirement walkthrough and quality reviews.

  • Value management: can identify the effectiveness and completeness of business requirements towards the objectives and key values defined by the client.

Additional skills that set you apart:

  • Understands principles of iterative development, and able to document business requirements as Agile user stories

  • Utilize modeling tools and techniques to gather requirements

Education and certification:

  • Academic : university degree in business or IT or equivalent experience or combination thereof (required),

  • Certifications: Certified business analysis professional (CBAP) (Asset), BABOK (Asset), ITIL foundations (Asset), Project Management Professional (PMP), TOGAF certification (Asset)

What do we value?

At Innovapost, we believe in being:

  • Courageous – doing the right thing
  • INNOvative – leading with a visionary mindset
  • Inclusive – listening without judgement and challenging biases
  • Inspirational – having a positive attitude, interest, and accountability
  • Curious – being inquisitive to learn continuously


We also believe in thinking and acting as one team, having mutual respect, having an inherent bias for action, continuously improving and INNOvating, and trusting others to play their roles.


Diversity, Inclusion & Belonging at Innovapost

We value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success. We encourage applications from women, Indigenous people, persons with disabilities and visible minorities.


Hybrid Workplace

Innovapost has a highly flexible Hybrid Workplace Practice which outlines our default work arrangement as ‘Hybrid Local’. This enables employees to work from either a Local Personal Residence, an Assigned Office Location, or both. Your Assigned Office Location for this position will either be our Ottawa or Toronto office based on the requirements for your role. 

Specifically, ‘Local’ refers to a location either within the National Capital Region (NCR) or the Greater Toronto Area (GTA), as employees are expected to be within reasonable commuting distance of one of our offices. Hybrid Local does not mean that employees work from home all the time, nor does it mean that employees are in the office all the time. 

Hybrid work arrangements enable employees to collaborate in person with their colleagues as determined by their leadership team. This may include events and activities established to enhance in-person collaboration.



Innovapost is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Innovapost regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.


The work we do at Innovapost impacts every Canadian. To work with us, you must be eligible to obtain a Canada Post Reliability Security Clearance.

Good luck! We look forward to hearing from you!