Business Analyst

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Date: Oct 12, 2021

Location: Ottawa, ON, CA, K2K 2W2

Company: Innovapost

Who is Innovapost?

Great question! We are the technology arm of the Canada Post Group of Companies. This includes Canada Post, Purolator, and SCI. By joining us you will be able to make a positive impact on how every Canadian delivers and receives their packages and mail. Next time you see your neighbor picking up their mail and receiving a package, you will be able to say “you’re welcome”

What role you will play?

Reporting to the Business Architect, the EUC Business Analyst (“BA”) collaborates with our internal teams, customer stakeholders and third-party partners to analyze, define, validate and document business requirements and processes. The EUC BA has a deep understanding of EUC services, business processes and related IT requirements, and collaborates with various stakeholders to develop artifacts that contribute to the successful delivery of projects involving EUC products and services, and the continuous improvement of EUC service delivery tools and processes. The EUC BA is a team player and great communicator, able to elicit business needs, negotiate requirements and translate them into comprehensive and easy to use documentation.

What you'll be responsible for? (apart from Innovating)

  • Define and utilize relevant business analysis techniques and methodologies to perform solution analysis and design, this could include but is not limited to:
  • Requirements elicitation (focus groups, interviews, etc.), analysis (workflow charts, documenting specifications, use cases, etc.), documentation (business and/or functional requirements, user stories, etc.) and management (traceability, baselining, etc.)
  • Identify and document current and future-state business processes and inform EUC leadership team of potential continuous improvement opportunities
  • Development of and test cases as appropriate and solution assessment (supporting user acceptance testing, defect and issue reporting, etc.)
  • Support change management and service introduction activities (e.g. drafting job aids, end user communication, procedures, etc.)
  • Prepare performance reports by collecting, analyzing and summarizing information and trends

What does it take for this role to be yours?

  • 5+ years of experience in a business analyst role and / or in other relevant roles within IT
  • Experience in contributing to the success of a range of small-to-medium initiatives with escalating levels of complexity and business criticality
  • Client Management : Experienced in effectively interacting and communicating with business teams; can consolidate business requirements and translate them into IT deliverables
  • Business analysis: familiar with business engineering system concepts and principles as well as complex modeling techniques, able to align business unit sub-processes to enterprise business processes and able to lead functional requirement walk through and quality reviews
  • Value management : can identify the effectiveness and completeness of business and technology strategies and ensure alignment with IT and other applicable cross-organization strategies
  • Domain knowledge: deep knowledge of business context and mode of operations

Skills that set you apart

  • Excellent understanding of business context and mode of operations
  • Proven ability to identify, formalize, and problem solve business needs
  • Exceptional interpersonal skills in areas such as teamwork, facilitation and negotiation
  • Mature perspective on architecture principles and frameworks
  • Understands principles of iterative development, and able to document business requirements as Agile user stories (Asset)


  • Academic : university degree in business or information systems or equivalent experience or combination thereof (required), Graduate degree in Business Administration (MBA)(Asset)
  • Certifications: Certified business analysis professional (CBAP) (Asset), BABOK (Asset), ITIL foundations (Asset), Project Management Professional (PMP) (Asset), TOGAF certification (Asset)


The work we do at Innovapost impacts every Canadian. To work with us, you must be eligible to obtain a Canadian Security Clearance.


Good luck! We are looking forward to meeting you!


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